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Pointe Web Services Spam Information

How do we feel about Spam and viruses?

We take every action and security measure to protect our infrastructure and customers from spam, viruses and other malicious items propagated via email. Below is an example of the number of incoming spam messages detected and filtered in just the last 24 hours.

These messages are either marked or deleted based on our customer's preference. We use a number of advanced techniques to scan messages for spam, viruses and malicious content. We can control each account separately to protect for example, your children from offensive material and images in their emails


How do we Combat Spam and Viruses for our Customers?

We have deployed a server side mail scanning service that provides software virus detection, cleaning, and removal.

This means that when our servers receive an email, they are immediately scanned for all known viruses.   If a virus is detected, it will attempt to clean it. If it cannot be cleaned, the message is delivered with a warning and the infected attachment is deleted. For the latest updates about network status and security alerts see our Network Announcements page.


How is Spam Filtered?

Spam Filtering
The system also filters 'spam" also known as unsolicited commercial email. It relies on public lists of known spam offenders as well as a wide range of heuristic tests to identify spam.

Black Lists
Live distributed lists of know spam sources maintained by anti spam organizations. The spam lists are also updated several times daily to keep up with spamming trends.

SpamAssassin (tm)
SpamAssassin (tm) is a mail filter to identify spam. Using its rule base, it will perform a wide range of heuristic tests on mail headers and body text to identify spam. This will significantly reduce the number of spam emails you will receive. In addition we employ several custom rule sets updated as required to specifically target new spamming techniques.

We hope you find this system a benefit to your security from viruses as well as your sanity in dealing with spam. Please lets us know if you have any questions or concerns.

POINTE WEB SERVICES / GROSSE POINTE.COM, LLC prides itself as a responsible member of the Internet community and is committed to protecting the data of and providing quality service to all POINTE WEB SERVICES / GROSSE POINTE.COM, LLC customers all of the time.


What is your policy about Spam?

We DO NOT allow spam to be sent from our servers. Our Acceptable Use Policy clearly states "spamming shall result in immediate termination and removal of the site and/or server without a refund".

If you feel you have been spammed please contact abuse@grossepointe.com.


Why is your site sending me Spam?

We DO NOT allow spam to be sent from our servers. Our Acceptable Use Policy clearly states "spamming shall result in immediate termination and removal of the site and/or server without a refund".

We are sorry you have been victimized by a spammer pretending to be from our site.

We are not responsible for sending these messages. We do not condone their content nor are we affiliated with them in any way. I assure you we are doing a thorough investigation into this matter.

We take every action and security measure to protect our infrastructure and customers from this type of material and for that matter all spam.

The technique the spammers may use is as simple as changing the "Reply To" address in their email program. This makes the message appear like it is coming from our domain

This is called a "Joe Job".


What is a "Joe Job?"

Named after Joes.com, which was victimized in this way by a spammer some years ago.

 http://www.joes.com/spammed.html

To 'joe' someone is to forge e-mail messages in an attempt to make it appear as though another person is sending it. The spam you are receiving is an example of a joe job.

More References on Joe Job
http://www.cotse.com/11022000.html
http://www.kellyfreehold.com/~global/
http://abcnews.go.com/sections/scitech/TechTV/techtv_joejob030124.html


How can I help with this problem?

If you could forward the original email as an attachment or paste the header contents into an email, we can use this information to track down and possible prosecute the offenders.

Unfortunately the header information can be forged as well. But in some It may be enough to stop them.

We are consolidating feedback from others and forwarding it on to the proper authorities, as that is all we can do at this point.

As you can imagine this is very distressing to us as well. With your header information we may have an opportunity to locate and stop these people.

For more information or to contact us with your questions, please click here.

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